Golden Horizon Travel LLC is committed to providing transparent customer support and travel assistance services. This Refund & Cancellation Policy explains how cancellation requests, modification requests, refund coordination, and related support services are handled through our platform and associated services.
By using our website or services, you agree to the terms outlined in this policy.
Nature of Services
Golden Horizon Travel LLC primarily acts as:
- A travel assistance provider
- A customer support facilitator
- A travel technology and consulting company
- An intermediary between customers and third-party travel suppliers where applicable
We may assist customers with:
Third-Party Supplier Policies
Many travel services available through our platform involve third-party providers including:
All bookings, cancellations, modifications, refunds, credits, penalties, and supplier decisions remain subject to the policies and terms of the original booking provider or supplier.
Golden Horizon Travel LLC does not directly control:
Cancellation Requests
Customers may submit cancellation requests for eligible bookings.
Please note the following policies:
- • Certain bookings may be fully non-refundable based on supplier terms.
- • Cancellation penalties may be applied by the booking provider.
- • Supplier or provider approval is required for cancellation processing in most cases.
- • Refund eligibility remains solely dependent on the supplier’s policy and booking conditions.
Golden Horizon Travel LLC may assist in coordinating cancellation requests but cannot guarantee cancellation approval.
Reservation Modification Requests
We may assist customers with:
Modification approvals remain strictly subject to:
Golden Horizon Travel LLC does not guarantee modification approvals.
Refund Coordination Support
Where applicable, Golden Horizon Travel LLC may assist customers with refund coordination requests.
Crucial Limitation Notices:
- Refund approvals are not guaranteed: Subject to original provider approval.
- Processing timelines may vary: Delays can occur due to bank processing.
- Reviews may be required: Suppliers and payment processors may require additional review periods.
- Partial credits: Certain bookings may only qualify for partial refunds or travel credits.
Refund timelines may vary depending on:
Service Fees
Service fees, consultation charges, processing fees, support fees, or operational charges paid to Golden Horizon Travel LLC may remain non-refundable once support services or operational work has commenced.
Additional charges may apply for:
Non-Refundable Situations
Refunds may not be available in situations including but not limited to:
Chargebacks & Payment Disputes
Customers are encouraged to contact Golden Horizon Travel LLC before initiating payment disputes or chargebacks.
Abuse notice:
Fraudulent or abusive chargeback activity may result in:
Limitation of Liability
Golden Horizon Travel LLC shall not be held liable for:
Associated Brands
This policy may also apply to services operated or supported under associated brands including:
These brands may operate independently while remaining commercially, operationally, or technologically associated with Golden Horizon Travel LLC.
Policy Updates
Golden Horizon Travel LLC reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice.
Updated versions will be posted on this page with the revised effective date.
Contact Information
If you have any questions or require support regarding cancellations, modifications, or refunds, please reach out to us using the official channels below:
Golden Horizon Travel LLC
Address: 219 N 2nd St, Bethpage, NY 11714, United States
Website: goldenhorizon-travel.com
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